FAQ

Ordering, payment, delivery and account questions. If yours is not here, ask us — we would rather answer it than have you guess.

Ordering

How do I place an order?
  1. Click Add to cart on the products you want.
  2. Click Continue shopping to keep browsing, or Checkout to pay.
  3. Sign in, or register if you do not have an account yet.
  4. Confirm your shipping address.
  5. Choose your delivery method.
  6. Choose your payment method.
  7. Reconfirm your billing details and accept the terms.
  8. Click Confirm order.
Can I cancel an order I have already placed?

Yes, as long as it is still pending. Email support@shopython.com.my with the subject Request to cancel order. Orders already shipped or in transit cannot be cancelled.

Which currency are prices in?

All transactions are in Malaysian Ringgit (MYR).

I am not sure which machine I need.

Tell us what you make and how much of it. Contact us and we will specify it with you — there is no charge for that.

Payment

What payment methods can I use?

Credit card — via iPay88 (Visa or Mastercard).

Invoice, cheque or bank transfer — Maybank, account 564847123026, in the name of SHOPYTHON SDN BHD.

I paid by bank transfer. What next?

Send us the bank name, transfer date, reference number, amount paid and your order number, to support@shopython.com.my.

Orders paid by transfer are not despatched until we have this confirmation, so sending it promptly gets your machine moving sooner.

Delivery

What delivery options are there?

Self collection from our premises in Kamunting, Lalamove, or courier. Choose at checkout.

How long does delivery take?

Usually 1–3 working days within Peninsular Malaysia and 2–5 working days for Sabah and Sarawak, counted from when payment clears. Heavy machines moving by freight are confirmed with you separately.

How much is delivery?

Free within Peninsular Malaysia. RM15 to Sabah, Sarawak and Labuan. Large machines are quoted per order. Full detail on the Shipping page.

Can I track my order?

Yes — we send the tracking number once the courier collects.

Account

How do I change my details or address?

Sign in, go to Account maintenance, and edit your information and shipping address there.

I forgot my password.

Click Lost password? and enter the email you registered with. A verification token will be sent to you, and you can then set a new password.

Still stuck?

Email support@shopython.com.my or WhatsApp 017-805 6033. See also Warranty and Returns.