Return & Refund Policy

If an order arrives wrong, damaged, faulty or incomplete, contact us within 7 days of delivery and we will review it. If an order has not arrived, contact us promptly so we can investigate.

Contact us within 7 days for

  • An item that arrived physically damaged
  • A faulty or unusable item
  • The wrong item, size or colour
  • An incomplete set or missing parts
  • A counterfeit item
  • An order that has not arrived or is missing an item — contact us promptly

Change-of-mind returns

  • Allowed within 7 days of delivery only if the item is unopened and still sealed in its original packaging
  • A 10% processing and handling fee is deducted from the refund
  • Return postage is paid by the buyer

This policy does not limit any rights you may have under applicable Malaysian consumer law.

How to request a return or report an issue

  1. Contact us within the applicable 7-day period. Email support@shopython.com.my or call 017-805 6033 with your order number, a description of the issue and photos where relevant.
  2. Wait for our instructions. Please contact us before sending anything. We will confirm the next steps and provide the return destination case by case.
  3. Pack the item carefully. Keep the receipt and packaging where possible. A change-of-mind return must remain unopened and sealed in its original packaging.
  4. Send the approved return. The buyer pays return postage, except where applicable law requires SHOPYTHON to arrange or pay for collection. Use a trackable service and keep the receipt; SHOPYTHON is not responsible for parcels lost in return transit.
  5. We inspect the item. Once we confirm the refund, it is processed within 1–2 working days. Your bank or payment provider may take additional time to post it.
For delivery damage, photograph the outer box and item before unpacking further, and contact us as soon as possible. Keeping the packaging helps us review the claim.

The conditions in full

What condition must the return be in?

For a change-of-mind return, the product must be unopened and sealed in its original packaging, and the request must be made within 7 days of delivery. Claims about damage, faults, wrong items, missing parts or counterfeit products are reviewed based on the circumstances; keep the packaging and proof of purchase where possible.

Who pays for return postage?

The buyer pays return postage for approved returns. Where applicable Malaysian consumer law requires SHOPYTHON to arrange or pay for collection, we will follow that requirement. Please use a trackable service and keep your receipt. We are not responsible for loss during return transit.

Where should I send the item?

Contact us before sending a return. We provide the correct return destination and instructions case by case.

When do I get my money back?

After we receive and inspect the return and confirm the refund, we process it within 1–2 working days. Your bank or payment provider may take additional time to post it.

The machine is faulty after 7 days — what should I do?

Contact us about warranty support. Coverage varies by brand and model; see our Warranty page.

Questions? Email support@shopython.com.my or call 017-805 6033.