Shipping

Every order leaves our own premises in Kamunting, Perak. Small items and spares travel by courier; machines that need crating are booked as freight and confirmed with you before they go.

Despatched fromPlot 68B, Kamunting Raya Industrial Estate, 34600 Kamunting, Perak
Peninsular MalaysiaFree delivery. Typically 1–3 working days after your payment clears.
Sabah, Sarawak & LabuanRM15 at checkout. Typically 2–5 working days.
Outside MalaysiaCharged at checkout for the countries listed there. Ask us first for anything large or heavy.
Self collectionAvailable from Kamunting. Choose it at checkout and we will tell you when your order is ready.

How your order travels

  1. Order and payment. Processing starts once payment clears. For bank transfers, send us the transfer details so we can match it to your order.
  2. Packing. Bench equipment and spares are boxed for courier. Larger machines — spiral mixers, deck and rack ovens — are secured on a pallet or crated.
  3. Despatch. We send you the tracking number, or the delivery date if the machine is moving by freight.
  4. Arrival. Check the item in front of the driver where you can, and tell us the same day if anything looks wrong.

Heavy machines

Anything that needs a pallet is quoted per order rather than charged at the flat checkout rate — the cost depends on weight, destination and access. For Sabah and Sarawak, heavy machines move by sea freight, and we confirm the cost and the timing with you before despatch.

Before a big machine arrives, tell us about stairs, lifts, narrow doorways or whether there is a loading bay. Knowing in advance is the difference between a smooth delivery and a machine that will not fit through the door.

Common questions

When does the delivery time start counting?

From the moment payment clears and the item is in stock — not from when you place the order. If something is on back order we will tell you before you pay.

Can I track my parcel?

Yes. We send the tracking number as soon as the courier collects. Freight shipments get a confirmed delivery date instead.

What if nobody is there to receive it?

Couriers will normally reattempt or leave a card. For freight deliveries someone must be present, so please give us a phone number that will be answered on the day.

Do you deliver outside Malaysia?

Yes, to the countries available at checkout. For large machinery, contact us first so we can quote the freight properly rather than relying on the flat rate.

My parcel arrived damaged. What should I do?

Photograph the box and the item before unpacking any further, and contact us the same day. See our Return & Refund Policy.

Questions about a specific delivery? Email support@shopython.com.my or call 017-805 6033.