FAQ
Ordering, payment, delivery and account questions. If yours is not here, ask us — we would rather answer it than have you guess.
Ordering
How do I place an order?
- Click Add to cart on the products you want.
- Click Continue shopping to keep browsing, or Checkout to pay.
- Sign in, or register if you do not have an account yet.
- Confirm your shipping address.
- Choose your delivery method.
- Choose your payment method.
- Reconfirm your billing details and accept the terms.
- Click Confirm order.
Can I cancel an order I have already placed?
Yes, as long as it is still pending. Email support@shopython.com.my with the subject Request to cancel order. Orders already shipped or in transit cannot be cancelled.
Which currency are prices in?
All transactions are in Malaysian Ringgit (MYR).
I am not sure which machine I need.
Tell us what you make and how much of it. Contact us and we will specify it with you — there is no charge for that.
Payment
What payment methods can I use?
Cards — Visa, Mastercard and American Express credit and debit cards.
Online banking and e-wallets — FPX, Touch ’n Go and Boost, via ADAPTIS (formerly iPay88).
Buy now, pay later — Atome, SPayLater and Grab PayLater, via HitPay.
Credit card instalments — 6 to 36 months, coming soon.
Bank transfer — save 3% — see below.
You choose how to pay at checkout. Company purchase orders: contact us for a quotation or invoice.
How do I pay by bank transfer and get 3% off?
- On the Review & confirm page (your cart), choose Bank Transfer under Payment method. The 3% discount is added automatically and shows under the subtotal at checkout. It can be used together with your voucher code.
- At checkout, choose Bank Transfer as the payment method and place your order.
- We send you a proforma invoice with the discounted amount and our bank details.
- Transfer the invoice amount and send us the payment details (see below).
Our account: Maybank 564847123026, in the name of SHOPYTHON SDN BHD. Please wait for the proforma invoice so you transfer the right amount.
I paid by bank transfer. What next?
Send us the bank name, transfer date, reference number, amount paid and your order number, to support@shopython.com.my or on WhatsApp 017-805 6033.
Delivery
What delivery options are there?
Self collection from our premises in Kamunting, Lalamove, or courier. Choose at checkout.
How long does delivery take?
Usually 1–2 working days within West Malaysia and 5–45 working days for Sabah, Sarawak and Labuan, counted from when payment clears. Heavy machines moving by freight are confirmed with you separately.
How much is delivery?
West Malaysia: RM10–RM50 depending on the items, and free on orders of RM1,000 and above. Sabah, Sarawak and Labuan: RM40–RM400 depending on the items. Shipments of 500 kg or more are quoted separately. Full detail on the Shipping page.
Do you ship outside Malaysia?
Yes, on request. International orders are not available at checkout — contact us with your destination and the items you need, and we will quote the freight cost and delivery time before you pay. Import duties and taxes at the destination are not included.
Can I track my order?
Yes — we send the tracking number once the courier collects.
Account
How do I change my details or address?
Sign in, go to Account maintenance, and edit your information and shipping address there.
I forgot my password.
Click Lost password? and enter the email you registered with. A verification token will be sent to you, and you can then set a new password.
Still stuck?
Email support@shopython.com.my or WhatsApp 017-805 6033. See also Warranty and Returns.